The City of Atlanta announced that it will extend the operating hours for ATL311, a phone line for government information and non-emergency services. Starting immediately, residents can call ATL311 Monday through Friday from 7 a.m until 8 p.m., according to a city press release.
“I am pleased to announce that ATL311 will remain open until 8 p.m. on weekdays. We understand that some of our customers have demanding schedules and these extended hours will give our customers the flexibility to reach us in the evening,” Rocky Atkins, executive director of customer service for the phone line, said.
According to the release, ATL311 handles approximately 34,000 calls per month, and about 80 percent of service calls are related to Public Works and Watershed topics such as water leaks, potholes, trash collection and recycling.